Refund policy

1. Return and Exchange Period

Return or exchange requests must be submitted within 14 days after receiving the product. Requests submitted after this period will not be accepted.

2. Return and Exchange Conditions

We accept returns and exchanges in the following circumstances:

  • Appearance issue: the product is damaged or broken, or parts are missing.

  • Quality issue: the product has a defect affecting its use or functionality.

  • Odor or significant color difference: the product has an unusual odor or its color differs significantly from the description.

  • Delivery error: the product received does not correspond to the order.

  • Return or exchange without a stated reason: subject to the applicable eligibility conditions.

3. Return Procedure

Contact our customer service team by email or telephone and provide your order number, proof of payment, reason for the return, and any relevant photos or videos.
Our team will process your request promptly. If the return is approved, we will provide the return address.
You must return the product using the return label provided. Once the product has been received and inspected, the refund will be processed.

4. Exchange Procedure

Contact our customer service team by email or telephone and provide your order number, proof of payment, reason for the exchange, and any relevant photos or videos.
Once the exchange has been approved, we will provide the return address.
You must return the product using the label provided. Once the product has been received and inspected, the replacement product will be shipped within 1 to 3 business days in accordance with our Shipping Policy.

5. Refund Procedure

The refund will be processed within 1 to 5 business days after confirmation and issued to the same payment method used for the purchase, such as Visa or Mastercard. If you experience a delay, please contact us.

6. Return Shipping Costs

  • For products affected by a quality or appearance issue, an unusual odor, a significant color difference, or a delivery error, we will cover the return shipping costs.

  • For returns without a stated reason, the customer is responsible for the return shipping costs.

7. Limitation of Responsibility

We make reasonable efforts to ensure that all products meet the stated descriptions and quality standards. However, some items may sustain minor damage during transportation or storage. Returns and exchanges are limited to the circumstances described above. Damage caused by improper use or accidental damage is not covered.

8. Return Label

A return label is included in the package. If you do not receive it, please contact us immediately.

9. Contact

For questions or assistance, please contact our customer service team using the following details:

Store name: Klassic Furniture, Inc.
Telephone: +1 585 624 2540
Email: info@klassicpaddles.com
Address: 66 N Main St, Suite 200, Honeoye Falls, NY 14472, United States
Customer service hours: Monday through Friday, from 9:00 a.m. to 6:00 p.m. (Eastern Time, ET – EST/EDT)