Shipping policy

1. Shipping Area
We currently deliver only within mainland France and do not offer shipping to other countries.

2. Shipping Costs
Orders of €120 or more qualify for free shipping.
A shipping fee of €15 applies to orders below €120.

3. Order Cutoff Time
Orders placed before 6:00 p.m. will begin processing on the same business day.
Orders placed after 6:00 p.m. will begin processing on the following business day.
On public holidays, order processing will begin on the next business day.

4. Order Processing Time
Orders are processed within 1 to 3 business days. If exceptional circumstances cause a delay, we will notify you promptly.

5. Transit Time
The estimated transit time is 3 to 7 business days after dispatch. Actual delivery times may vary depending on the carrier, weather conditions, or other circumstances beyond our reasonable control.

6. Carriers
We use the following carriers: Chronopost, Colissimo, and DPD.

7. Order Tracking
After placing your order, you will receive an email containing your order number, payment confirmation, and carrier information. You can track your order through the “Order Tracking” page on our website by entering your email address or telephone number together with your order number.

8. Responsibility

Damaged or lost products: If a product is damaged or lost during transportation, we will assist you and provide an appropriate solution.

Changes and cancellations after dispatch: Once an order has been shipped, the delivery address cannot be changed and the shipment cannot be cancelled. Please contact us before dispatch if you need to request a change.

Shipping address and customer responsibility: Please ensure that the shipping address you provide is complete and accurate. We cannot be held responsible for delays or losses caused by an incorrect address supplied by the customer.

9. Inspection Upon Delivery
When your package arrives, please inspect the packaging for visible damage. If the package or product is visibly damaged, report the issue to the carrier immediately and, where appropriate, refuse the delivery. If you accept the package or discover an issue later, please contact us promptly. A delayed report may make it more difficult to investigate the issue, but it does not affect your mandatory statutory rights.

10. Contact
For questions or assistance, please contact us using the following details:

Store name: Klassic Furniture, Inc.
Telephone: +1 585 624 2540
E-mail: info@klassicpaddles.com
Address: 66 N Main St, Suite 200, Honeoye Falls, NY 14472, United States
Customer service hours: Monday through Friday, from 9:00 a.m. to 6:00 p.m. (Eastern Time, ET – EST/EDT)