Terms of service

This “Service Policy” sets out the terms, conditions, and responsibilities relating to the use of our online store, order management, and associated services.

1. Introduction and Scope
This policy applies to all users who visit, browse, or make purchases through our website. By using our services, users acknowledge that they have read, understood, and accepted these terms.

2. User Accounts and Website Responsibility
Users are not required to create an account to access or purchase products. If an account is created, the user must provide accurate, complete, and up-to-date information. We are not responsible for losses or damages resulting from incorrect information or improper use of an account.

3. Products, Availability, and Prices
We make reasonable efforts to provide accurate product descriptions, including images, specifications, and prices. Minor variations may occur due to differences in screen displays or inventory updates. We reserve the right to modify product information, including prices and availability, at any time without prior notice. All prices include applicable taxes.

4. Orders and Payment
Orders are accepted only through the official website. Once an order has been confirmed, the user will receive a confirmation email containing the order number and payment details. We accept major electronic payment methods, including Visa and Mastercard. Transactions are processed through an encrypted connection to help protect payment information.

5. Shipping Terms
We deliver exclusively within France. After payment confirmation, orders are processed within 1 to 3 business days and transferred to the carrier. The total delivery time is generally 3 to 7 business days. We use the following carriers: Chronopost, Colissimo, and DPD. Orders of €120 or more qualify for free shipping. A shipping fee of €15 applies to orders below €120. See our “Shipping Policy” for further details.

6. Order Cancellation
Orders may be cancelled within 48 hours after payment, provided that they have not yet been transferred to the carrier. Once an order is in transit, it cannot be cancelled. In this case, a return may be requested in accordance with the applicable return procedure. See our “Order Cancellation Policy” for further details.

7. Returns and Exchanges
Customers may request a return or exchange within 14 days after receiving a product if it is defective, does not conform to its description, has a significant color difference or unusual odor, or if the wrong product was delivered. See our “Return and Exchange Policy” for detailed conditions.

8. Refund Policy
Once a return has been confirmed, the refund will be processed within 1 to 5 business days and issued to the same payment method used for the purchase, such as Visa or Mastercard. We are committed to providing a clear and efficient refund process.

9. Disputes and Governing Law
In the event of a dispute relating to our services or purchases, we will seek to resolve the matter transparently and amicably in accordance with applicable French law, including applicable data-protection requirements. We reserve the right to update this policy and will notify users of material changes when appropriate.

10. Privacy and Data Protection
Personal information is processed in accordance with our “Privacy Policy” and the transparency, security, and data-protection principles established by the GDPR. Users may request access to, correction of, or deletion of their personal data, subject to applicable legal conditions.

11. Intellectual Property
All website content, including text, images, logos, and designs, is protected by intellectual-property rights and is intended for personal, non-commercial use. Reproduction or distribution without prior written authorization is prohibited.

12. Limitation of Liability
We make reasonable efforts to ensure that the information published on the website is accurate but cannot guarantee that it is entirely free from errors. We are not responsible for damages resulting from the improper use of products or services purchased through the website. Nothing in this section limits any mandatory consumer rights or liabilities that cannot legally be excluded.

13. Changes to This Service Policy
We reserve the right to modify this policy for operational or regulatory reasons. Changes take effect upon publication but do not affect rights arising from orders concluded before the changes took effect. Users are encouraged to review this page periodically.

14. Contact
For questions or requests concerning our services, please contact our customer service team using the following details:

Store name: Klassic Furniture, Inc.
Telephone: +1 585 624 2540
E-mail: info@klassicpaddles.com
Address: 66 N Main St, Suite 200, Honeoye Falls, NY 14472, United States
Customer service hours: Monday through Friday, from 9:00 a.m. to 6:00 p.m. (Eastern Time, ET – EST/EDT)